Deonna Thornton

Conway, AR 72034 · (501) 515-3257 · thorntondc1@gmail.com

As a systems administrator, I am skilled in managing both Windows and Linux servers within data center environments. My expertise in scripting, problem-solving, and project planning has been further developed through my work in this role. In doing so, I am now looking to better utilize these skills in an environment where I can continue to learn and grow.

Experience

Systems Administrator

Calix

As a systems administrator, I resolve various developer issues via Jira and create wiki articles via Confluence. When not assisting customers, I work to maintain and enhance our mixed environment of operating systems and distributions. I manage over two thousand VMs in VMware vSphere 8, ranging from Windows, Ubuntu, and RHEL.

January 2024 - Present

Systems Administrator

University of Central Arkaansas

I am responsible for managing our data center operations, which involves monitoring and patching all systems through VMware vSphere. Additionally, I design and implement new environments for various projects. When not working on projects, I provide support for enterprise applications such as Duo, Zoom, and DocuSign.

March 2021 - January 2024

Help Desk Technician

University of Central Arkansas

In collaboration with other help desk technicians and system administrators, I resolved a range of issues while also assisting users in transitioning to remote work during the pandemic. Additionally, I led the help desk team in acquiring new skills and processes.

October 2019 - March 2021

Computer Technician

Hendrix College

As a computer technician, I spearheaded various initiatives across campus, including a network refresh of access points, the renovation of computer labs, and the development of more efficient computer imaging processes. I also worked closely with faculty and staff to ensure seamless operation of classroom technology.

May 2019 - October 2019

Help Desk Technician

University of Central Arkansas

As the initial point of contact for technology-related issues on campus, I aided with a range of matters, including user accounts, personal and UCA-owned devices, and any other issues that required triaging to other teams within the department.

July 2018 - May 2019

Skills

  • Experience with storage solutions such as Pure Storage and NetApp
  • Horizon VDI
  • VMware vSphere
  • Scripting with PowerShell, Bash, and Python
  • Proficient in Windows, Mac, and Linux OS

Education

Hendrix College

Bachelor's Degree
Interdisciplinary Studies - Music Management
August 2013 - December 2017

Certifications

  • Azure Azure Fundamentals

Interests

I enjoy playing video games. I have a fondness for Stardew Valley. During my leisure time, I also like to build miniatures, learn new skills, and occasionally binge-watch Netflix shows.